Facility settings allow you to view, and edit facilities within the company. Facilities are individual clinics which can have different brand information than the provider organization itself, including facility-specific links referred to by dynamic variables. You can also create your own custom naming conventions for facilities that may differ from facility names in the EMR. Please note that only Admins can access the Facilities settings menu. If you would like to add or remove a location, please reach out to firstname.lastname@example.org.
Items you can update in this section:
- Facility Name
- Facility Nickname
- Match Names (allows you to link facilities in the EMR to your preferred facility name)
- Additional Directions
- City, State, Postal Code
- Phone Number
- Fax Number
- Brand Color
- Google Place ID: we use your Google Place ID when requesting reviews from promoters in order to link them to your Google business page.
- Directions Link
- Facebook Page
- Facebook Review Link
- Twitter Handle
- Twitter Link
- Yelp Page
- Instagram User Name
- Instagram Link
- Team Page
- FAQ Page
- Primary Intake Form
- Secondary Intake Form
- Scheduling Link
- Tag Line
- Primary Landing Page
- Secondary Landing Page
- Clinic Director
- Clinic Director Email
You are not required to complete all of these fields. Focus on adding the information you’d like to include in your content with dynamic variables. Any field not completed will default to the information input in the Company settings page.
Company versus Facility Information
You'll notice that there is a lot of overlap between the Company and Facility settings pages. Let's quickly review how this information works with regards to dynamic variables. All overlapping fields/variables will default to Facility first. If Reach attempts to pull a variable from the Facility and the field is blank, the system will then check the Company field. If that field has been completed, it will use that information to populate the variable. If that field is also blank, the variable will appear blank and show as an empty space in content.
View quick information about facilities, including the number of users and patients tied to that location. Use the Search bar to locate facilities. This table will automatically populate with the facilities designated in your EMR. Facility records can be edited or matched here.
Some organizations may want to match multiple facilities that exist in their EMR to a single facility in Reach. This often occurs where an organization creates specialty-specific facilities that all treat at the same clinic location. Admins can then group these facilities into the same facility location using the match names field.
- Open the Settings menu from your profile drop-down.
- Click Facilities.
- Next, open the facility record that you’d like to incorporate the other facilities into.
- In the Match Names drop-down, scroll or search to select each facility.
- Complete any additional facility-specific information.
- Click Save Facility to make your changes.
Can I delete a facility?
No, at this time please reach out to our support team at email@example.com to remove (or add) facilities to your Reach account, as the appropriate changes will be made to your subscription. Updating Facility Information