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Coronavirus Update Announcement for Reach

Over the past few weeks, we've received requests from many Members who would like to send information about the coronavirus (COVID-19) to their patients via WebPT Reach. Based on information currently being disseminated by the Centers for Disease Control and Prevention (CDC), we've crafted the following messaging.

The goal of this messaging is to mitigate fear, provide accurate information on symptoms and prevention tips, and recommend that patients who are feeling unwell reschedule their appointments—even if it's last-minute. If this announcement does not fit the protocol that your practice follows, please make the appropriate edits before sending it to your patients. 

  • If it has been a while since you last sent an announcement, click here for a step-by-step guide.
  • You can build the recommended list using the following parameters (or click here for instructions on building a list using your own parameters):
    • List Name: Recently Seen or Future Patients
    • Parameter 1: Last Visit Date < 1 month ago
    • Parameter 2: Next Appointment Date = Exists
  • If you want to send this message as a one-time workflow using the parameters recommended above, but need a refresher on how to do that, click here

Have questions? Email reachsupport@webpt.com.


Subject Line: Coronavirus Update from {{facility_name}}

Email Body:

Hi {{first_name}},

If you’ve been watching the news, you’re probably already aware that the number of confirmed cases of coronavirus (COVID-19) in the United States is growing. As a precautionary measure, we’d like to offer some recommendations and information about coronavirus as it relates to your care. Please read through the following FAQ and let us know if you have any questions or concerns. 

Am I at Risk? 

The Centers for Disease Control and Prevention (CDC) offered the following advice:

  • The majority of the American public is unlikely to be exposed to this virus, so generally speaking, the immediate health risk posed by COVID-19 is considered low.
  • People in communities with a growing number of confirmed COVID-19 cases are at an elevated—though still relatively low—risk of exposure.
  • Like other viruses, COVID-19 cannot target people from specific populations, ethnicities, or racial backgrounds; exposure to the disease itself is the greatest risk factor associated with contracting it.
What are the symptoms?

Symptoms of coronavirus include:

  • Fever
  • Coughing
  • Shortness of breath

If you are experiencing any of these symptoms, we ask that you contact your primary care physician for further advice. In the meantime, as a courtesy to your therapist, our clinic staff, and your fellow patients, please do not come into the clinic at this time. Instead, please contact us to reschedule your future appointments—even if it's last-minute—by calling {{facility_phone_number}}.

I'm only feeling a little sick. What should I do?

While it may be tempting to come in for your treatment if you “just have a cough,” we do ask that you reschedule your appointment if you are feeling at all sick. In the meantime (and if your strength allows), continue with your prescribed home exercise program, and reach out to your therapist via phone or in-app messaging if you have any questions. 

For a helpful set of recommendations on how to keep yourself and others protected from COVID-19 and other respiratory diseases year-round, follow the link below. 

We appreciate your willingness to help us with this matter. 

Wishing you good health,

The {{facility_name}} Team

Call to Action URL: https://www.cdc.gov/coronavirus/2019-ncov/downloads/stop-the-spread-of-germs.pdf

Call to Action Text: Learn How to Stop the Spread of Germs

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