Excluded Holidays and Recommended Workflow Send Times
What days are considered "holidays" when you choose to Exclude Holidays on a workflow?
When the "Exclude Holidays" box is checked on a given workflow, Reach will not send on the following days:
- New Year's Day
- Martin Luther King, Jr. Day
- Memorial Day
- Independence Day
- Labor Day
- Veterans Day
- Thanksgiving
- Christmas Day
Below are the recommended restrictions based on workflows typically found in a standard journey map:
| Content Type | Recommended Send Times | ||||
| Pre-IE Welcome or Intake Contents | No restrictions | ||||
| Net Promoter(R) Surveys | Weekdays only, Exclude Holidays | ||||
| Google/Facebook Review Requests | No restrictions, Exclude Holidays | ||||
| Dropped Patient Intervention | Weekdays only, Exclude Holidays | ||||
| Reactivation #1-7 | Weekdays only, Exclude Holidays | ||||
| Educational Content | No restrictions | ||||
| Happy Birthday | No restrictions | ||||
| Reactivation Sign Up Confirmation | No restrictions | ||||
| Reactivation Conversion Prompts #1-2 | Weekdays only, Exclude Holidays | ||||
| New Appointment Sign Up Confirmation | No restrictions | ||||
| New Appointment Conversion Prompts #1-2
|
Weekdays only, Exclude Holidays |