Objective: Measure the Experience
Predict patients who are more likely to drop out of care, or conversely, patients more likely to return and refer others. Net Promoter Score® (NPS), is an industry-agnostic, simple customer loyalty metric that can tell you what you need to know. Collect meaningful, real-time feedback allowing you to engage with patients in new, targeted ways, including real-time service recovery.
Because NPS survey response trigger key workflows, such as review requests, it's important that these workflows are implemented effectively.
During onboarding, you’ll set up the following workflows to meet this objective.
- NPS 1
- NPS 2
- NPS 3
Why is NPS important?
Managing your NPS is crucial to success. Check out our What is Net Promoter Score® (NPS)? article for more information
You may find that you’d like to group these workflows into one or multiple campaigns. Please note that each workflow can only be added to a single campaign.
Click here to learn on how to create a campaign. When building the campaign, be sure to select Measure the Experience as the objective.